Refund Policy

1. General Provisions

This refund policy applies to all services offered by MmonsteR LTD ("we," "our," or "us") through our platform. By purchasing our services, you agree to the terms set forth in this policy.

Due to the nature of digital services, refunds are assessed on a case-by-case basis in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Eligibility for Refunds

Refund requests may be considered under the following conditions:

• The service has not yet started or any work has not been performed by our specialists.
• A significant delay or failure to deliver the service has occurred due to reasons within our control.
• A technical issue or error prevents the service from being completed as described.

Refunds are not granted in the following cases:

• The service has been fully or partially delivered in accordance with the agreed-upon order.
• The delay or failure in service completion is due to the customer's actions (e.g., failure to provide necessary account details, loss of access, changing service requirements).
• The service was purchased by mistake, without prior due diligence on the part of the customer.
• The customer has violated our Terms of Service or engaged in any fraudulent activity.

For digital services that are performed at the customer’s request, once the service has commenced, full refunds may not be available. Partial refunds may be considered based on the percentage of service completion.

3. Refund Processing Time

If a refund is approved, it will be processed within 10 business days from the confirmation of the refund request.

However, please note that banks and payment providers have their own processing timelines, which may cause additional delays beyond our control. Depending on the payment method used, the refund may take up to 30 days to reflect in your account.

Refunds will be issued using the original payment method, unless an alternative method is agreed upon with the customer. We are not responsible for any additional fees charged by banks or payment providers during the refund process.

4. Requesting a Refund

To request a refund, the customer must submit a written request via email to [email protected], including:

• Order ID
• Date of purchase
• Reason for refund request
• Any relevant supporting information (e.g., screenshots, transaction details)

We reserve the right to request additional information to verify the claim before making a refund decision.

5. Chargebacks and Payment Disputes

Initiating an unauthorized chargeback or payment dispute through a bank or payment provider without first contacting us may result in account suspension or restrictions on future purchases.

If you believe a charge was made in error, please contact us directly to resolve the issue before initiating a dispute with your payment provider.

6. Amendments to the Policy

We reserve the right to modify this refund policy at any time to reflect changes in our services, business practices, or legal requirements. Any updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

If you have any questions regarding our refund policy, please contact us at [email protected]