FAQS

All our services are executed hand-made via playing the actual game (with or without account sharing) and performing some (and sometimes lots of) meaningful actions to achieve the needed result and obtain desired rewards from any content whether solo, groups or raids. Players we cooperate with don't send mounts, items or other things directly to your character's in-game mail, but achieve them by well-coordinated work of highly organized teams of players :) After you've made an order on our site and we've got all the required data from you such as your character's info, lead times, boosting times, special notes etc the players will start fulfilling your order right in game at a predetermined time to achieve the goal and make you happy in terms described on a service product page.

Registering on our site is not required, however we do recommend registration for you to become a member of MmonsteR Rewards and to get the latest promotions, discounts and hot offers for our services. You'll find catalogue of our product categories on the upper bar or you can use search box on this bar to search for exact product or category You're interested in. Read product/service description very carefully, mark additional options You wish to add to Your order and press “ADD TO CART” button. Total cost of Your order based on options You've added will be calculated and showed automatically. You can then continue shopping or proceed to checkout by pressing "PROCEED TO CHECKOUT" button. On the payment page fill all the required fields, please provide only valid information. After You have placed an order You will receive the link to fill in your character/account details and confirmation email that Your payment has been done and processed. Shortly our customer support will contact You appointing lead time and providing all other necessary information and support during the whole boosting process. In most cases, average time needed for order execution is mentioned in the product/service description.

Even if some cool stuff you would like to get is not presented on our MMONSTER.CO site, most likely our players still have an opportunity to do that, even the most difficult tasks with any special conditions and exclusive terms. Our teams have the best long-year experienced players in any kind of content so almost everything is possible. Just contact us by one of our contacts presented on our site and our support managers will kindly guide you and do their best for you to have the best gaming experience and pastime you have ever had!

Yes, if You want to have absolutely best gaming experience in dungeons and raids playing with one of our professional teams by yourself - just choose this option while on a product page before adding product to shopping cart. Keep in mind though that we may chage extra fee for some services with selfplay option for obvious reasons as well as some our services can be done either with or without account sharing only. If you've ordered the boost with a selfplay options, all you have to do is just come online at the appointed time, get direct invitation to a boost group and follow the group tagging bosses to be able to get loot, our team will do the rest.

Yes, if you choose service with account sharing (or this is solo boost which is made with account sharing only), we will share your account with our player by asking your account credentials, including login and password, and then you will need to unlock your account by providing security code from Email or Authenticator so our player can log in and start the boost. Note that you're doing it willingly and knowingly, accepting all risks that come with it, remaining solely responsible for recording and safekeeping all the necessary and private information in case theft of an account ever does occur. Also, mythic difficulty raids and PVP services are precicely traced by Blizzard and considered as high ban risk for violation of Blizzard's EULA (sharing accounts to a third party) so by sharing account for these kind of boosts you accept that any possible consequences are totally your responsibility.

We are registered in Germany company which provides services in popular online games making our customers happy for many years and successfully accomplished more than 100000 orders. We are customer oriented team and adopted all the necessary policies (such as Privacy Policy and Refund Policy) as well as Terms & Conditions to protect our customers from any possible unwanted consequenses. We will never ask answers to secret questions or other personal info, so You will never lose Your account. We use the most secure connection methods and all known server protection resources and from our part, we're always taking all the necessary security precautions for our customer's security. You can find feedback from our happy clients on most popular gaming forums such as OWNEDCORE, ELITEPVPERS and EPICNPC as well as read our reviews on TRUSTPILOT, GOOGLE and EBAY.

Your service has not yet begun and you would like to cancel it

If you purchased the wrong service or you’ve just changed your mind and don't want to get your ordered service more than 24 hours before appointed event starts, we will bind ourselves to find a solution that will satisfy your needs or will make full refund. In case your order is in progress and you would like to cancel it, you are eligible for a partial refund.
Please keep in mind that appointed event time can be changed and slot reservation can be canceled only if you notify us about your will 24 hours before event start. If you miss your appointed event without notification, you won’t be granted another event and payment won’t be refunded for missed event. When we reserve a spot in our event for you (with or without loot for your chosen class/spec), a team of players/guild can no longer take another customer on this spot reserved for you and will be payed for this spot. If you have some force majeure situation, you can always share your account to our driver, so he can join your appointed event to get your order done.

We are unable to fulfill your service according to our terms

If we're unable to accomplish your order by any reason on our side, we will make full refund or can offer you another service for a price not exceeding the one you have already paid. If you choose another service which is cheaper, we will refund you the difference between those two prices.

Our prices are the most relevant and reasonable to the state of market. The price calculation for a product or service is based on the complexity of the order, number of people involved and time spent on order execution. We are high-quality and reliability oriented team, that's why we choose only best commercial player/gamer teams to ensure that every customer is highly satisfied with our service and 100% positive feedback of our work within 7 years pretty much sums it up ;)